Policies

Shipping

Processing time
The time I need to prepare an order for shipping varies. In stock items may shipped same day- 2 business days.For custom orders, please message me.

Estimated shipping times DUE TO COVID 19
North America : 3 - 15 business days
Europe : 3 - 10 weeks
Australia, New Zealand and Oceania : 3 - 10 weeks

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Returns & Exchanges
I gladly accept returns and exchanges
Just contact me within: 3 days of delivery

Ship items back to me within: 7 days of delivery

I do accept cancellations
Please contact me if you have any problems with your order.

The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Clothing items (for health/hygiene reasons)
  • Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy
ETA's given by USPS are ESTIMATES. Seller is not responsible for delayed, stolen or missing packages. If the order is lost IN TRANSIT, please contact me.

ATTN INTERNATIONAL GUESTS!!! Due to COVID-19, our post offices are taking extra measure making sure staff is safe. INTERNATIONAL ORDERS MAY BE DELAYED 1-3 MONTHS AT THE MOST

Frequently Asked Questions

  • Care instructions
For paintings: Dust lightly on surface and edges. No contact with water or wet wipes/cloth. Acrylic paints are water based, wet materials may damage painting. If you must take the painting down, do not allow any pressure to the body of the canvas. May cause the canvas to dip, indent or sag on the point that was exposed to direct pressure.

For stickers: stickers need no direct attention, all of my stickers (unless noted in description) are 2-4 years weatherproof

Pins: a polishing cloth with make your pin shine!

for anything else, please contact

  • Do you accept returns?
Yes, of course for NON-commissioned/custom paintings and items. Must be in the same condition that it was shipped in. Please return within 7 days of delivery.
  • Do you accept cancellations?
Yes, of course, for non-commissioned paintings and merchandise BEFORE shipment.

(For commissioned paintings or items, please see terms in contract)

  • How will the painting/merch be shipped?
All paintings will be shipped ASAP, in a size appropriate box. It will be marked as FRAGILE and should be in your hands in days.

IN STOCK, NON commissioned items: Pins, mousepads, mugs, charms etc. will be shipped via usps ASAP With Tracking (unless Free shipping is offered, it MIGHT not have tracking. please message me if you have any questions)

Stickers will be FREE shipped in an envelope via usps SNAIL MAIL

If you need help ordering, I’ll be a message away 

  • Wholesale availability
If you’d like to purchase 5+ of the same item, message me for special pricing!

(Handmade items may require additional processing time)

  • Gift wrapping and packaging
If you would like a free gift message added to your order, please include in the notes section or send me a message. Kraft gift wrapping available.
  • Custom and personalized orders
If you’d like to do some custom work/commissions, (Charms, mousepads, mugs, stickers, paintings, bookmarks etc.)
Don’t be shy :), I can help.

If you’d like an estimate for a certain custom project, 1. please include date needed by, 2. what you’d like, 3.reference photos, and I’ll be sure to let you know my schedule, pricing and availability.

**currently not offering plushy commissions**

  • Are your Destiny pins official Bungie products?
No, my pins are not official Bungie merchandise. My faction designs are based off of their retired faction pin collection.

All other pins are inspired by in game content

  • Do you go to conventions?
Yes! I do. Please check out my events tab for more info on dates and tickets 
  • Can I buy expedited shipping/add Signature confirmation?
Yes you may, please message me prior to checkout for assistance